Jukes Insurance Brokers are finalists for the UK Broker Awards – Customer Service category. The awards are hosted by Insurance Age and the winners will be announced on the 11th of November 2021.
In the submission for The Customer Service award, we offered insight into our insurance brokerage and our commitment to our clients. Coronavirus had its own unique set of challenges both for us and our clients, and despite this, we were able to maintain and build on our high standards of service. To make our case, we showed numerous statistics, such as customer retention rate, call waiting times and reviews.
Customer care has always been a top priority, but over the past 18 months, our commitment was taken up a level as we increased customer contact to ensure maximum satisfaction. All of this was as our team adapted to home working. Our objective was that our clients noticed no change to our service.
As a business, we surpassed the targets we set for customer service and are proud to have these achievements recognised on a national stage within our industry and in our reviews ratings.
The fact we’ve been shortlisted is testament to our team and the care they show every day. Our customer-centric approach is what drives us and we’re pleased to have been able to offer some much-needed peace of mind, particularly over the last 18 months.
James Godsall, Managing Director at Jukes Insurance Brokers said:
“We’re extremely proud to be up for this award. Customer service is at the heart of our business so to be recognised for that in this particular category is very special.”
“Best of luck to all of the other nominees, both within the customer service category and outside of it. There is a lot of competition this year as with any.”
“Thank you to our clients, many of which have left us positive reviews which have helped us gain new customers and recognition such as being shortlisted. The number of reviews we’ve obtained for the size of our brokerage is a great reflection of not just the service we offer, but of the passion of our clients for supporting us which is incredible.”
“The team really deserve this recognition for the approach they’ve consistently had to our clients over the years. I’ve worked in and with businesses that have put a lot of time, effort and money in to creating customer-centric cultures, with mixed results, so know that it’s not something to be taken for granted and should be celebrated. Well done and thank you to them all, and to Arran and Richard for the leadership they’ve provided to the business which has really embedded our approach to clients in a way that has led us to this point.”
“Fingers crossed for the finals!”